Most orders ship within 2 business days. Additionally, you will receive an email with tracking information once your order has been picked up and scanned by the shipping courier. If you have created an account with us, you can view your tracking informaton by clicking here to log in to your account and manage your subscription.
What’s your return policy?
Returns are accepted within 30 days of your order date for orders placed on DirectEats.com and shipping within the contiguous United States. After we receive your returned items, we will process your refund onto your original form of payment. Original shipping and handling fees and "Duties & Taxes Reimbursements" will not be refunded. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post.
When will my order be processed?
All orders are processed within approximately 1 to 3 business days after the order is placed.
Subscription orders will be processed on the frequency selected at the time the subscription was established. To change your shipping date, please click here to log in to your account and manage your subscription.
Please remember that orders cannot be edited once process begins. All processing times are estimates and may be subject to change.
Where is my order being shipped from?
550 South Green Street, Nazareth, PA 18064.
Where is my tracking information?
All orders take 24-48 hours to process, and then 5-7 business days to ship. We work with distributors and Makers all around the U.S., so tracking may be updated at different times. You will not receive a shipping confirmation email with your tracking information until ALL products have been shipped.
Can I exchange a product?
DirectEats does not process exchanges at this time. However, you may return any unopened, unused items within 30 days of purchase for a refund worth the cost of the items returned, then place a new order for the item you wanted in exchange. With your returned items, please include your name, email address and order number. Once received, we will notify you of receipt of your return, along with a refund and/or store credit for the cost paid for your returned item(s).
Please note: Returns must be received within 30 days of purchase and we do not cover the cost of a return label.
What is the status of my refund?
Once we issue a refund, you will receive an email confirmation. Please allow 3-5 business days for this refund to appear on your credit card statement. If you do not see the refund after 5 business days, please contact us and one of our customer service representatives will be able to look into this further for you.
An item is missing from my order.
If you are missing an item, please contact us immediately by clicking on the blue chat box or email us at [email protected]. One of our customer service representatives will be happy to assist you.
I received an item in my order that I did not order.
Please contact us if you have received an item you did not order by clicking on the blue chat box or email us at [email protected].
We will not ask you to return the item, but this information is helpful as we use it to help identify issues and prevent future mishaps.
My order arrived, but it contains a damaged product.
If you received a damaged item(s) in your order, please contact us immediately by clicking on the blue chat box or email us at [email protected]. All damaged products must be reported within 48 hours of receipt. We will then issue a replacement for your damaged item(s) or issue a refund.
Please note: DirectEats may request photos of damaged items and may deny replacement orders or refunds if photos are not provided.
How long do items stay out of stock?
Stock is dependent on the distributor, Maker and product. If you would like to know an estimated restock date for a product, please click on the blue chat or email us at [email protected] and we will get back to you as soon as possible.
Please note: Restock dates are not available for all products.
I didn't receive an order confirmation email.
If you did not receive a confirmation email, please contact us by clicking on the blue chat box or email us at [email protected]and one of our customer service representatives will be happy to assist you!
How do I cancel an order?
We are committed to getting your order packed and shipped as quickly as possible. You must contact us within 30 minutes after the order is placed to try to cancel an order. If your order was placed more than 30 minutes ago, your order has already processed and cannot be changed..
Please contact us immediately by clicking on the red chat box or email us at [email protected].
In case your order has already processed, you may return the item for a full refund.
Can I recommend a product?
Absolutely! We would love to hear your product recommendations and requests. Please either chat with us by clicking on the blue chat box or simply email us at [email protected]and we will look into adding the product to the site!
Can I recommend a specialty food maker?
Yes! Our team is always looking for new Makers. Please either chat with us by clicking on the blue chat box or simply email us at [email protected]and we will see if we can add this Maker to the site.
How much does shipping cost?
We offer free shipping on all orders over $49. If your order is less than $49, shipping will be $5.
Stay up to date with our latest special offers, product launches and food allergy news.