Do you have a question about one of our products? A recommendation for an amazing new brand? We’re always looking to grow our community and better meet our customers’ needs.
Email us at [email protected]. We’ll do our best to get back to you as soon as possible.
If you have questions about an order, please be sure to include any relevant details, such as an order number, account email, photos, or anything else that will help us answer your question.
We look forward to hearing from you!
CHAT: Mon - Fri 9:00 a.m. - 5:00 p.m. (EST)
EMAIL US: [email protected]
ADDRESS: 478 Heyer Mill Rd
Nazareth, PA 18064
Orders placed on DirectEats.com and shipped within the contiguous United States can be returned within 30 days of your order date. After we receive your returned items, we will process your refund onto your original form of payment. Original shipping and handling fees and "Duties & Taxes Reimbursements" will not be refunded.
Please allow 5-10 business days from receipt of your returned item(s) for your refund to post.