Direct Eats - shipping-and-returns

Shipping & Returns

If your question remains unanswered, please contact us by clicking on the red chat box or filling out our Contact Us form and we’ll get back to you as soon as possible.

When will my order ship?

All orders take 24-48 hours to process, and then 5-7 business days to ship. You will receive a shipping confirmation email with your tracking information as soon as ALL products in your order have shipped.

Please note: Some of our Makers only ship Monday-Wednesday.

Can I get expedited shipping?

We currently do not offer expedited shipping, but this is something we are working on adding in the near future! If you would like to be notified when we add this feature, please contact us by filling out our Contact Us form.

Can I send shipments to multiple addresses in one order?

You cannot send shipments to multiple addresses within one order. If you wish to send products to multiple addresses, you must place separate orders for each shipping address. But don’t worry, shipping is always free!

I accidentally entered the wrong shipping address. Can I change it?

You must contact us within 30 minutes after the order is placed to try to change the shipping address. If your order was placed more than 30 minutes ago, your order has already processed and cannot be changed. We are available Monday – Friday from 9:00am – 5:00pm (EST). Please contact us immediately by clicking on the red chat box or fill out our Contact Us.

Please note:

1. Changing the shipping address may cause a delay in shipping.

2. If we are unable to change the shipping address, Direct Eats will not issue a replacement order or a refund. Please contact the courier to request a delivery change. You can find your shipping couriers in the shipping confirmation email or log into your account and click on My Account then Order History. You will be able to find all your shipping couriers to request an address change.

What locations does Direct Eats ship to?

Direct Eats ships to all addresses in the continental U.S. Unfortunately, we do not ship to Hawaii or Alaska, but we are working on extending our services in the near future! If you would like to be notified when we offer these services, please contact us by clicking on the red chat box or simply fill out our Contact Us form.

Who are your couriers?

We use UPS, USPS and FedEx to get your packages to you as quickly as possible! The courier is automatically selected based on your geographical location and cannot be chosen or changed.

How does free shipping work?

Direct Eats is happy to ALWAYS offer FREE STANDARD SHIPPING to any location in the continental U.S., no matter how large or small your cart is.

My tracking link shows my package has been delivered, but I have not received my order.

Please contact us immediately by clicking on the red chat box or fill out our Contact Us form with "My Order" as the subject title. One of our customer service representatives will be happy to assist you.

My tracking shows that my package is being returned back to Direct Eats.

Please contact us immediately by either clicking on the red chat box or fill out our Contact Us form with "My Order" as the subject title. One of our customer service representatives will be happy to assist you.

What is your return policy?

Your satisfaction is our top priority! If you are not completely satisfied with your purchase from Direct Eats, please return any unopened, unused items within 30 days of purchase for a refund worth the cost of the items returned. With your returned items, please include your name, email address and order number. Once received, we will notify you of receipt of your return, along with a refund and/or store credit for the cost paid for your returned items. For questions regarding the eligibility of your return, please fill out our Contact Us form with "My Order" as the subject title.

Please note: Returns must be received within 30 days of purchase and we do not cover the cost of a return label.

Return Address: 101 Old Ridgefield Road, Suite 101C, Wilton, CT, 06897

Can I exchange a product?

Direct Eats does not process exchanges at this time. However, you may return any unopened, unused items within 30 days of purchase for a refund worth the cost of the items returned, then place a new order for the item you wanted in exchange. With your returned items, please include your name, email address and order number. Once received, we will notify you of receipt of your return, along with a refund and/or store credit for the cost paid for your returned item(s).

Please note: Returns must be received within 30 days of purchase and we do not cover the cost of a return label.

Return Address: 101 Old Ridgefield Road, Suite 101C, Wilton, CT, 06897

I want to return my order, but I used a coupon. Will I get my coupon back?

If the coupon has expired, we will not be able to create a new coupon code for you. If you are unsure about the expiration date of your coupon, please contact us by clicking on the red chat box. If you wish to be added to our email list for future promotions and coupon codes, please fill out our Contact Us form.

What is the status of my refund?

Once we issue a refund, you will receive an email confirmation. Please allow 3-5 business days for this refund to appear on your credit card statement. If you do not see the refund after 5 business days, please contact us by filling out our Contact Us form and one of our customer service representatives will be able to look into this further for you.

An item is missing from my order.

If you are missing an item, please contact us immediately by clicking on the red chat box or fill out our Contact Us form. One of our customer service representatives will be happy to assist you.

I received an item in my order that I did not order.

Please contact us if you have received an item you did not order by clicking on the red chat box or fill out our Contact Us form.

We will not ask you to return the item, but this information is helpful as we use it to help identify issues and prevent future mishaps.

My order arrived, but it contains a damaged product.

If you received a damaged item(s) in your order, please contact us immediately by clicking on the red chat box or fill out our Contact Us form. All damaged products must be reported within 48 hours of receipt. We will then issue a replacement for your damaged item(s) or issue a refund.

Please note: Direct Eats may request photos of damaged items and may deny replacement orders or refunds if photos are not provided.

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