Direct Eats - maker-faq

Direct Eats Makers:
Frequently Asked Questions

Why should I become a Direct Eats Maker?

When you sell through Direct Eats, you dramatically increase your customer base as well as your reach. Avoid the hassle of the middle man, retail shelf space, co-op advertising, purchase orders and all the other antiquated nonsense that comes with distributing your product through the old school "brick and mortar" retailer. You make it and we’ll sell it -- it’s that simple!

What is the cost associated with becoming a Maker with Direct Eats?

There is no cost to put your products up on the site, where they will be made available to a national consumer base of online shoppers. We also take care of credit card fees, taxes and shipping costs. Upon the sale of your product, we will issue your share of revenue in order to cover shipping and processing costs.

Covering these fees means that we can offer free shipping to our customers, which makes purchases all the more enticing. We have no minimum quota that you have to commit to selling through us. We are here to invest in this space and make it the best online marketplace for Food Makers.

How do I ship out my product?

When a customer purchases your product on our site, you will be notified by email to ship the product(s) to the customer directly. You will generate a prepaid label so that there is no shipping cost to you and you’ll need to use the free flat rate boxes provided by your local post office.

What if I already have a shipping arrangement?

Our goal is to keep things as simple and easy as possible for everyone, so we would prefer that you use our free shipping service. However, if you have your own fulfillment already in place, please email us at maker@directeats.com and we’d be happy to work with you to figure out a solution that works best for you.

How do I get paid?

When you create your Maker profile, please provide your PayPal e-mail address. This will allow us to pay you via PayPal within 20 days of the order being shipped.

What about taxes, credit card fees, etc..?

We cover all processing fees including shipping, credit card and taxes.

Do I have to pay for the shipping boxes?

When shipping via USPS Priority or Flat Rate services, USPS will provide the shipping boxes at no additional fee. You can pick them up at your local post office or order them at USPS.com and they will deliver them to your door for free.

How many products can I list?

You can list as many products as you would like. There is no minimum or maximum number of products you have to list. All products listed will be reviewed to make sure they meet our standards and are free from an artificial colors or flavors.

I am having an issue applying to become a Maker.

If you are having any issue becoming a Maker, please either chat with us by clicking on the red chat box or sending us a message via our Contact Us form. One of our account managers will be happy to assist you.

I’ve read through the Maker FAQs and I haven’t found an answer to my question?

If your question remains unanswered after reading through the Maker FAQ’s, please either chat with us by clicking on the red chat box or send us a message via our Contact Us form.

If I am ready to move forward, how do I apply to become a Maker on Direct Eats?

Great! Click here to apply.

How do I ensure that all the details of my products are accurate?

When you register to become a Maker, please fill out the form with the most accurate information as you possibly can. Before publishing anything on the website, our account managers will review everything with you, including your product pages, to ensure that everything is accurate. Once your products have been published, you will be notified via email.

What do I do if something in my account is incorrect or needs to be updated?

Please Sign In to your account. From there, you are able to edit your shop information. If you notice an error in any of your product information, send us a message via our Contact Us page. You will receive an email from one of our account managers once the information has been corrected.

What is the Maker Dashboard?

The Maker Dashboard is your Direct Eats homepage. From here, you will be able to access your orders, sales reports and all of your products and account information.

I need help filling out my Maker profile.

Please either chat us by clicking on the red chat box or send us a message via our Contact Us page. One of our account managers will be happy to assist you!

I forgot my login and/or password.

Please click on “Forgot Your Password”, which can be found below the password text field during the sign in process. Enter the email address associated with your account and you will receive an email with a link to create your new password.

I can’t access my Maker Dashboard.

Please contact us by clicking on the red chat box or sending us a message via our Contact Us page. One of our account managers will be happy to assist you!

How do I submit a product?

Sign In to your account. Click on Manage Products then click on Add Product. Once you have finished filling out all required fields, click Submit for Approval at the bottom of the page. Before publishing anything on the website, our account managers will review each product to ensure that everything is accurate. Once your products have been published, you will be notified via email.

I accidentally uploaded the wrong image.

If you have not submitted the product yet, simply chose the file for the new image and it will override the original image uploaded.

If you have already submitted the product, please contact us by clicking on the red chat box or sending us a message via our Contact Us page. One of our account managers will be happy to assist you!

How do I update product information?

Once a product has been published to the site, you cannot modify its information. If you need to update product information, please contact us by clicking on the red chat box or sending us a message via our Contact Us page. One of our account managers will be happy to assist you!

I submitted new products. How long does it take for them to get approved?

If you have filled out all the necessary information, your products will be reviewed as soon as possible. Please contact us by clicking on the red chat box or sending us a message via our Contact Us page. One of our account managers will be happy to assist you!

How do I print a shipping label?

I need a new shipping label.

Please contact us by clicking on the red chat box or sending us a message via our Contact Us page.. One of our account managers will be happy to assist you!

I am unable to fulfill an order. What do I do?

If you are unable to fulfill an order, please contact us immediately by clicking on the red chat box or sending us a message via our Contact Us page.

I accidentally shipped an order to the wrong customer.

If you shipped the wrong order to a customer, please contact us immediately by clicking on the red chat box or sending us a message via our Contact Us page. Here at Direct Eats, customer satisfaction is our top priority. We need to notify our customer ASAP if there is an issue with their order.

How do I ship out my product?

What do I do after I ship an order?

I need more tape and stickers.

Please email us at maker@directeats.com. One of our account managers will be happy to have materials shipped out to you ASAP. If you need to fulfill an order, please use your own materials until you receive more from us.

I will be on vacation and won’t be able to fulfill orders during that time. What do I do?

Please contact us by clicking on the red chat box or sending us a message via our Contact Us page at least one week prior to your vacation. We need to make sure your products are removed from the site during that time period. When you return, we will publish your products to the site again.

I am not receiving order emails.

If you are not receiving order email notifications, please contact us by clicking on the red chat box or sending us a message via our Contact Us page.

© Copyright 2017 Direct Eats. All Rights reserved.